Order Fulfillment Guide

FinerWorks offers FREE order fulfillment in the form of white label (drop shipping) for artist and photographers who want prints shipped under their name or brand.

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This brief guide is meant to highlight those features we offer at FinerWorks for artists and photographers who use us as their order fulfillment service. At FinerWorks, we believe providing reliable order fulfillment must be simple. In addition, we want artists and photographers to be confident their customers will receive the prints exactly as intended. There is no application process and it and does not take any special knowledge or technical expertise. If you know how to access photos or image files off your computer and use the Internet, your basic requirements have been met. If you have used FinerWorks before for online ordering, this guide will help you make sure you have not overlooked some of the tools we offer.

What is Drop Shipping?

One of the first things we did when we built our initial ordering system over a decade ago was provide an automatic drop shipping option. Drop shipping simply means you do not need to carry any inventory or worry about packaging and shipping. You commission the drop shipper (which would be FinerWorks) to send the order to your customers but branded under your name so it looks like you or your company shipped it.

Many big online companies rely on this method either solely or to let them ship products which they normally would not be able to inventory. Amazon.com uses this method for some of the items sold and at the individual level Ebay and Esty sellers use this method all the time.

How it Works

At checkout in the area where you select your “Shipping Method” will be a check box you can click to indicate you want it drop shipped. If you provide a valid address in your account’s business profile, we will automatically check this for you. The order is then shipped and made to look like you are the sender. No information about us will be included. Prices will also be removed from the packing slip.


Some Examples

Uploading Files

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped. Be sure you pay attention to the real-time preview when you setup your print. If any part of it looks cropped, then you may need to choose a different size print or adjust your image file to fit accordingly.

In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser. If you do see an uploading interface but nothing happens when clicking the “add files” or “upload” button, this is also usually fixed by updating your web browser. Read more

Category: Uploading Files

Sometimes when you upload a very high resolution file, it’s possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file. It’s done as a fallback method if it appears generating the preview from the high resolution file will take too long.

Fortunately your high resolution file will remain intact since we need that to produce your print.

Best print quality is between 200-300 dpi.

Category: Uploading Files

Rasterized PNG, JPG or TIFF files are necessary. If you file is a PDF or vector file (such as Corel Draw or Adobe Illustrator), please convert it. You will need to make these changes before submitting these files for accurate color when printed due to different CMYK and RGB outputs. For instance, many programs like Adobe Illustrator will default to a CMYK color space. It’s relatively easy to change it to RGB, so make sure you do so before saving a jpg or tiff version of your file.

Category: Uploading Files

Because the file is so large, generating a thumbnail would be time consuming for our servers. To speed things up, we generate a thumbnail from the embedded thumbnail image. This won’t affect or be used for printing. We always print the original file that was uploaded. It’s just used as a preview.

Category: Uploading Files

Absolutely not. We prefer you upload your file before it is enlarged. Not to say you cannot do this but to do so might result in a poorer quality print than you would have wanted. This is because when you enlarge a digital image, you are adding pixels that were never there. Our software will try to guess what those pixels will look like and the more guessing it has to do, the more pixelated the image becomes. The reason we prefer you not to do this yourself is so we can warn you if we think the file is too small for the size you selected.

Category: Uploading Files

Your images should be in RGB mode. Images in CMYK color mode are more likely to experience noticeable color shifts which may result in a muted or washed out looking print.

Preferred digital file formats include JPG, PNG, BMP and TIFF.  240MB is the max file size accepted (depending on site traffic).

Yes, if the image was saved in your Inventory Files. From there you will find under each image of the file you will find a “Create Download Link” for a small fee of $1.50 USD.

See Video

As an on-demand printer, we must adhere to the same regulations and standards that anyone else does. To learn more about protecting your intellectual property, take time to read over one of our recent blogs here.

Only lower resolution web versions of the images are shown. These contain a watermark which provides some protection. If you are too worried that people will copy your web viewable images, we recommend not participating in the gallery experience.

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