FAQs

Uploading Files

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions it will be cropped to accommodate the print size selected. Be sure you pay attention to the realtime preview when you setup your print. If any part of it looks cropped then you may need to choose a different size or adjust the cropping.

In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser. If you do see an uploading interface but nothing happens when clicking the “add files” or “upload” button, this is also usually fixed by updating your web browser. Read more

Category: Uploading Files

Sometimes when you upload a very high resolution file it's possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file. It's done as a fallback method if it appears generating the preview from the high resolution file will take too long. 

Fortunately your hi-res file will remain intact since we need that to produce your print.

For best print quality is Between 200-300 ppi

Category: Uploading Files
Category: Uploading Files

Rasterized PNG, JPG or TIFF files are necessary. If you file is a PDF or vector file (such as Corel Draw or Adobe Illustrator), please convert it. You will need to make these changes before submitting these files for accurate color when printed due to different CMYK and RGB outputs. For instance, many programs like Adobe Illustrator will default to a CMYK color space. Its relatively easy to change it to RGB so make sure you do so before saving a jpg or tif version of your file.

Category: Uploading Files

Because the file is so large, generating a thumbnail would be time consuming for our servers. To speed things up we generate a thumbnal from the embedded thumbnail image. This won’t affect or be used for printing. We always print the original file that was uploaded. It’s just used as a preview.

Category: Uploading Files

Absolutely not. We prefer you upload you file before it was enlarged. Not to say you cannot do this but to do so might result in a poorer quality print then you would have wanted. This is because when you enlarge a digital image you are adding pixels which were never there. Your software will try to guess what those pixels will look like and the more guessing it has to do the more pixelated the image becomes. The reason we prefer you not to do this yourself is so we can warn you if we think the file is too small for the size you selected. In addition if your image is not resized we automatically resize all images ourselves using more advanced algorithms than even Photoshop uses. We resize it to an optimal resolution based on what is being printed. This means we will be able to produce a better enlargement then you probably could. Finally because of the way we enlarge files, enlarging your file before submitting it just increases the file size making it more difficult to upload.

Category: Uploading Files

Your images should be in RGB mode. Images in CMYK color mode are more likely to experience noticeable color shifts which may result in a muted or washed out looking print.

Preferred digital file formats are JPG, PNG, AND TIFF.  We also accept PDF, PSD, AI, BMP, AND EPS formats. Please keep in mind that image storage accepts JPG files only.
 

Currently, this is not an option we are able to offer.

As an on demand printer, we must adhere to the same regulations and standards that anyone else does. To learn more about protecting your intellectual property, take time to read over one of our recent blogs here.

We only display low web viewable versions of the images in the Select Gallery. There are mechanisms in place to protect images from being copied but even today any 12 year old with basic grade school computer skills can bypass these. If you are too worried that people will copy your web viewable images, we recommend not participating in the gallery experience.

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