There is a lot of emphasis on choosing a frame for your art and photo prints but sometimes overlooked is the importance of matting. Not only does the mat help highlight the artwork, it also acts as protection so the glass or acrylic does not come in direct contact with the print.
Ever since we added our full service in-house framing other questions pertaining to matting have also arisen. The top question is if we offer custom mats. The other questions are usually related to the size of the mat, appearance or the archival properties of the mat. Other times it might have something to do with using a mismatched print with a larger frame. Below I talk about what some of these issues mean.
Do you offer custom cut mats?
That is a BIG YES! You can actually visit our framing section where we have custom mat options. which can be ordered online. You select both the outer width and height and the window size and we cut them custom to order. It makes it extremely easy to have mats tailored to the size you prints that you will not find at an art supply store. At FinerWorks you can also order the mats as you order prints on any of our papers. In those cases it is even easier because all you have to do is select the outer size of the matting.
Print Size vs Mat Size
If you are going to mat your prints, I always recommend choosing to have your print made with either the ½ inch or 1 inch border. As an example if you have a print which is an 8×10 and the mat window is sized for an 8×10, that extra border going around the 8×10 image will give the cut sheet ample size to secure to the back of the matting.
We had a customer frustrated that none of the mats at her local art supply store had a mat with an exact 8×10 window. She was afraid that some of her artwork would be cut off, most notably the signature would be only partially visible. This problem was because unless you are custom cutting your mats yourself any mat will have a window slightly smaller than the printed artwork. Again using that 8×10 example, the window will likely measure ⅛ to ¼ smaller. Imagine if you tried to mat a 8×10 borderless print and the window was also 8×10. You would have the problem of the print wanting to fall through the opening or at least not very will nested within the mat window.
There might be instances in which you actually choose a mat with a larger opening than the print’s total sheet size. In this type of display the print will appear to float between the mat window edges. I have seen this seems to be popular in instances in which a print has a deckled or torn edge (which we now offer). On a side note about floating prints, if you opt to not have a mat, make sure you have some sort of spacer so the glass does not come in direct contact with the print. Our framing department actually uses these spacers for framed prints that do not have a mat. These are basically plastic strips that are inserted just behind the lip of the frame which gives the needed space.
As is the case with most things related to decor, there are trends in matting. One framing supply company I know indicates on their website that the now days people seem to opt for wider mats meaning the space between thin mat window and the edge is greater compared to a couple decades ago in which people opted for thinner margin on the matting. I see this with photography as well. Right now it seems a more favorable display for fine art photography is a minimal frame with a wide mat. This is my own personal favorite way to display photos since it gives a nice contemporary look. One other advantage with the larger mat style is it can ultimately give a smaller print a more expansive presence on the wall.
Mat Color
When it comes to choosing a mat color, there seems to be some consensus among professionals I have spoken to that what is most important is the color does not draw your attention away from the artwork itself. I would also add that today there is a trend for people to choose bolder colors when painting their walls. If you have framed and/or matted prints on display somewhere for sale, be aware that any color other than white might play a role in your buyer’s decision on the purchase of that print or not. I say other than white because white tends to be both a safer and neutral color and less likely to clash with the wall.
Mat Materials and Archivability
Choose a mat which is not going to harm the print over time. There are 3 primary different types of mat materials: paper, alpha-cellulose, and rag. Paper mats are going to be your cheapest in quality and price. They are simply made from paper pulp. You want to stay away from the paper mat since overtime the acidity levels in these can harm the artwork in side. These are also typically the same mats found in cheap ready made frame kits you will see that the art and craft superstore or Walmart. The alpha-cellulose, made from wood pulp is engineered to be acid free while the rag mat is made of cotton which is naturally acid free. Incidentally most of our papers we print on are also either alpha-cellulose or cotton which makes the prints more archival. Also, all our mats are of the alpha-cellulose variety, more specifically the brand is called Artique Conservation Matboard.
Mismatched to Frame Size
At times you may find yourself in the need to mat an odd size print which is not exactly ideally suited for a frame you might have lying around. For instance, you might have a square 12×12 print and only have a 16×20 frame. You will likely need to have the mat custom cut so the outer dimensions matches the insert of the frame. Another popular choice is to bottom-weight the mat which means the bottom mat side is larger. I have seen some artists will further use that bottom margin to cut out an additional widow which might display the artworks title and the artist’s name.
Digital Mats
One other alternative to matting, yet which will give your artwork a matted look is to create a digital mat. This will give you the ultimate control in both color and the appearance of texture. Just the other day a photographer I know had us print up some photos for a competition he was entering them in. They all had a type of digital mat effect which enhanced the artwork considerably. When framed the print would be able to stand on it’s own without a physical mat. I seen this done quite often and have even seen some artists will add drop shadows and strategic bevels in the inner window edge to trick the eye even more into thinking a real mat is being used. Not until you get within inches of the print can you tell that it is not a real mat. When framing, the only thing I would recommend in this situation is to make sure you have some spacers between the print and the glass so it is not in direct contact if possible. Digital mats can be created with an image editing program like Photoshop or Photoshop Elements.<
Lisa Langell of Langell Photography shows you how to create an interesting digital mat in Photoshop. In it she actually uses part of the original image as part of the mat.
Do it Yourself Hinge Mat
Matting your prints is not difficult either. And it does not have to be expensive even if you need to cut out the mat window yourself. This is easily done with an exacto knife and a straight edge. Uncut matboards are readily available in different colors both online and offline at various art supply stores. Once your have cut your mat and the window opening its even easier to mat them with something called a “hinged mat”. Hinged mats are mats in which one side is has the window while the back side is solid. Hinged mats make an excellent way to display prints you might be offering for sale but don’t want to place in a frame. The following video illustrates how to create a hinged mat to display your prints.
Drop Shipping & Order Fulfillment
You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.
Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History.
When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way. There will also be a link to view your order status and get the tracking number for your order.
Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on.
These print sleeves are intended solely to add protection during transport. If you wish to obtain additional print sleeves for your inventory, you can order print sleeves here.
They are ideal for protecting your work from fingerprints, smudging, dust, and scratches as a result of casual handling or storage while also increasing the perceived value of the print.
Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.
Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.
International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.
No. This is free. You will not pay more to use our order fulfillment services. Just order as usual, and don’t forget to mark your order “Drop ship” at the end of your order.
If you are unable to locate a recent order in your order history, it is likely you may not have been logged into your accounbt prior to placing your order. To fix this, simply contact us and we will be happy to add the unassigned order to your account for you.
If you plan on using Finerworks to fulfill your order, you should check the shipping page for shipping rates to determine the shipping cost and then charge accordingly. Also consider reviewing our blog post titled What to Charge Your Customers for Shipping.
FinerWorks offers free drop shipping services to all customers. It can be selected at checkout or it is selected automatically if you have a business registered within your account and have uploaded a logo.
Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.
Because this can be disruptive to our normal workflow of processing and shipping orders, the addition of inserts such as flyers or other promotional materials is typically only available for Level 3 accounts.
Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.
The packing slip will not display any prices or FinerWorks information. In addition, the return address on the shipping label has the name, company, and address you entered in the billing phase of your checkout. If you want to see how this looks for yourself, just check the drop ship option the next time you place an order (even if ordering for yourself).
If you have a registered account with FinerWorks, there is an area within your account where you can save your business information, such as the company name, department, or contact person, and address. As long as you have added your business, we will use this information as the sender in place of your order’s billing information.
Included here is the ability to upload a logo. This will serve two purposes. One, it will cause your orders to automatically have the drop ship option checked (you can always uncheck this on the order review page if you don’t want the order drop-shipped), and second, it will make any drop-shipped orders include your logo. Your logo will be displayed on the packing slip.
You can upload your logo via your Account Business Info page or the Order Fulfillment App.
When you log in to your account, visit the quick checkout page. This stores the billing and shipping information you intend to use for your orders. When it comes time to place an order, your checkout page will be populated with this information. If you do not anticipate shipping your orders to the same customer each time, you may want to leave the “Shipping” fields blank. While about 30% of our drop shippers use PayPal, you can also opt to keep a credit card on file.
Important: Beyond the expiration date and last 4 digits, we do not have access to the actual card number. Instead, a payment access Token is generated by our payment gateway service. This payment Token will only be approved for purchases on FinerWorks.
Your account offers you the ability to store a limited number of images based on your account type. You can categorize these in various custom galleries you set up. After logging in, go to the My Images link, which will take you to a batch uploading tool. Select the image files you want to upload, and they will be uploaded to your account. You can order prints from these images anytime you want. This saves a lot of time, especially if you have large image files. These uploads will be stored securely and are inaccessible to the public. Whenever you place an order for a print from one of these images, a copy of your high-resolution image will be forwarded to our production department for printing.
You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory. When you need to have an order dropshipped to your customer, go there and add the print you need to your cart.
If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs.
You can access your business profile in your account business profile or the Order Fulfillment App.
You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.
Whenever we ship an order, we will send an email notice to the email address you provided in your billing information. This email will include a link where you can access a copy of this order, as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.
Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.
Yes. When you place your order, the final review page has a box where you can include comments. These will be printed on the packing slip. Please note, this box only allows for text and letters so you will not be able submit website links.
If you have a history of placing a substantial number of orders on a weekly basis at regular intervals, we would love to discuss with you the various discount programs we can offer based on the options you plan to order. We have Tier programs, plus we can also take into consideration other things such as product size, style, and volume of prints.
While we do offer a 30-day money-back or replacement guarantee in most instances, customers who use us to fulfill their orders are responsible for any third-party refunds or returns. Please visit our returns page for more details.
No. VAT (Value Added Tax) is something not currently applicable in the United States, where FinerWorks is located. If you are not based in the U.S. and are subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT, we recommend consulting with a tax specialist.
We only charge sales tax if the recipient/shipping address is in the State of Texas. If you are outside the state of Texas but you have a customer in Texas, you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax-exempt for orders being shipped to Texas.
- The account holder will need to enter their business information within their account so that we can later make it tax-exempt.
- Provide a valid Texas Sales Tax ID (apply here) or any other valid U.S. state sales tax ID.
- E-mail us a completed and signed copy of the Texas Sales and Use Tax Resale Certificate / Exemption Certification. If your Tax ID number is outside of the state of Texas, enter it in the second tax ID field below the one for the Texas field.
Please note the following: We cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax-exempt forms from other states since they may not be recognized by the state of Texas.
The Order Fulfillment App is a browser-based application used to integrate various shopping cart platforms with FinerWorks for the purpose of submitting orders to be dropshipped.
Yes, however when setting up your business profile, enter you company name but use a U.S.-based address in the address fields. If you do not have an address in the U.S. to use, use FinerWorks address.
Giclee Printing at FinerWorks
One of the largest ranges of paper selections, while using the highest level of archival print technology allowing superior detail and color, you can create custom giclee prints of your artwork and photos.
It’s interesting to know that matting takes a lot of work to get right. I will keep that in mind when getting acrylic photo printing services someday. Getting that print matted will help a lot in preparing it to be displayed.