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Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards. Read more…

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours.

Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.

International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.

Your images should be in RGB mode. Images in CMYK color mode are more likely to experience noticeable color shifts which may result in a muted or washed out looking print.

The best method for getting accurate prints is something called soft proofing. Soft proofing involves using a calibrated monitor and viewing your image with the color profiles assigned to them. For those who are unable to invest their time and funds on a professional calibration system, we recommend one of our calibration prints instead. Read more…

Aside from providing ICC profiles, we also offer calibration prints.

Our ICC profiles can be found here.

We have a comprehensive video tutorial on how to successfully soft proof.

A real-time preview will be visible as you go through the print setup process.

In addition, a time stamped preview of how your image will be printed will show up in your shopping cart before you submit your order.

If this is not enough, please read our post about 3 ways to proof your work.

Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.

View our returns page for more information regarding refunds and/or returns.

When you create your prints for sale, it will be up to you to determine what size will be offered. Consider your subject matter, style and technique as one of the determining factors for your print size. Read more…

We do offer COAs as an option at checkout. You will see an option to order a COA once you add a print to your shopping cart

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.

You can also see our turnaround time page for time frame details.

Soft proofing relies on having a consistent white level on the surface of the media the image is being printed to. Since the wood is not white and the hue of the wood can vary slightly dependent upon the age of the veneer, there is no way to profile a wood print.

Your print cost is dependent upon a few factors: size, media type, number of copies and style where applicable. Pricing is updated as you go through the ordering process. You can also visit the product links in the main menu for specific pricing of both set sizes. For some products you can calculate custom size pricing.

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped. Be sure you pay attention to the real-time preview when you setup your print. If any part of it looks cropped, then you may need to choose a different size print or adjust your image file to fit accordingly.

We are unable to always properly assess if an image is suitable for printing due to varying standards and degrees of expectations a customer might have.

The production team does their best to check prints for obvious defects within the print itself (paper, ink smudges, scratches, etc). If there is a defect in the image or the image quality of the file itself is poor we will usually assume the artist or photographer is already aware of this, therefore we will print images without question.

Please note that some items such as Kodak prints or cards are produced by automated machinery that produce dozens of prints a minute so while we may not be able to catch obvious defects or questionable prints these are still guaranteed with our quality assurance guarantee.

Most prints are ready to ship within 1-3 working days. If your order exceeds 100 prints, production time may be as many as 4 working days, but feel free to contact us if you have concerns about the time frame.

Test prints, or proofs, are not standard unless you are placing an offline order in which we are producing a large run (1000 copies or more), but if color matching is a concern, we highly recommend working on a color managed system or investigating in a calibration print prior to ordering.

There is no minimum order required.

Add as many prints to your order as you would like. You can increase quantities within your shopping cart once a print has been added.

Please allow for a processing time of 1-3 business days before picking up your order. You will receive a notification via email when your order is ready for pickup.

Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.

To make things easy visit the Convert Pixels to Inches post.

Problems Uploading Files?

Typically any problems using the upload tool are associated to the web browser being used. In most cases if you do not see any sort of upload tool, it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

If you do see an uploading interface but nothing happens when clicking the “add files” or “upload” button, this is also usually fixed by updating your web browser. Here are things to try first:

• Close then reopen your web browser
• Try rebooting/restarting your computer
• Install or try a different web browser than what you are using

Updating Your Web Browser

The first step is to make sure you are using the latest version of the browser you use. These are going to be Chrome, FireFox, Safari or Internet Explorer. Doing a google search will get you to the websites where these browsers are offered. They will always have the latest version available for free download and installation.

If that does not work, try installing and using one of the others mentioned above. FinerWorks recommends the following in order: Chrome, FireFox and Internet Explorer. If you are on a MAC Safari might be a good choice to try as well.

File Does Not Progress

Another problem which can occur is the file fails to start or complete the upload process as indicated by a progress bar. This is probably not a problem with your web browser itself but is more associated with a disruption in the Internet connection.

If none of this seems to work, please feel free to contact us and let us know. Please provide the type of web browser you are using as well as specific details of the problem.

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available.

Visit the products page you are interested in ordering for pricing and specific size availability.

You can see what shipping options and costs are available to you when you have items in your shopping cart.

Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contain multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.

More information on shipping rates can be found here.

If you have not completed checkout, you certianly can. When viewing items in your shopping cart, look for the options to the right of your small print/product preview to Modify, Remove, or Copy individual items. Once an order is submitted however, we are unable to make changes to images, or other products. If a mistake is made, please contact us immediately so that we can cancel the order for you, and you can, in-turn, reorder correctly.

You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory. When you need to have an order dropshipped to your customer, go there and add the print you need to your cart.

You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.

Whenever we ship an order, we will send an email notice to the email address you provided in your billing information. This email will include a link where you can access a copy of this order, as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.

Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.

If you have a history of placing a substantial number of orders on a weekly basis at regular intervals, we would love to discuss with you the various discount programs we can offer based on the options you plan to order. We have Tier programs, plus we can also take into consideration other things such as product size, style, and volume of prints.

While we do offer a 30-day money-back or replacement guarantee in most instances, customers who use us to fulfill their orders are responsible for any third-party refunds or returns.  Please visit our returns page for more details.

No. VAT (Value Added Tax) is something not currently applicable in the United States, where FinerWorks is located. If you are not based in the U.S. and are subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT, we recommend consulting with a tax specialist.

We only charge sales tax if the recipient/shipping address is in the State of Texas. If you are outside the state of Texas but you have a customer in Texas, you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax-exempt for orders being shipped to Texas.

1. The account holder will need to enter their business information within their account so that we can later make it tax-exempt.
2. Provide a valid Texas Sales Tax ID (apply here) or any other valid U.S. state sales tax ID.
3. E-mail us a completed and signed copy of the Texas Sales and Use Tax Resale Certificate / Exemption Certification.   If your Tax ID number is outside of the state of Texas, enter it in the second tax ID field below the one for the Texas field.

Please note the following: We cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax-exempt forms from other states since they may not be recognized by the state of Texas.

Store credits are issued in situations such as price adjustments, or late returns (after 30 days). These credits do not expire so if you are unable to redeem your credit right away, it will be ready when you are. Unfortunately we do not offer refunds for credit vouchers, nor do we exchange them for any monetary value.

We require returns to be processed within 30 days of the delivery date to receive a full refund or credit with FinerWorks. Credits with FinerWorks are non-refundable and do not expire.

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

When you create your prints for sale, it will be up to you to determine what size will be offered. Consider your subject matter, style and technique as one of the determining factors for your print size. Read more…

Your images should be in RGB mode. Images in CMYK color mode are more likely to experience noticeable color shifts which may result in a muted or washed out looking print.

The best method for getting accurate prints is something called soft proofing. Soft proofing involves using a calibrated monitor and viewing your image with the color profiles assigned to them. For those who are unable to invest their time and funds on a professional calibration system, we recommend one of our calibration prints instead. Read more…

Aside from providing ICC profiles, we also offer calibration prints.

Our ICC profiles can be found here.

We have a comprehensive video tutorial on how to successfully soft proof.

Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards. Read more…

Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.

View our returns page for more information regarding refunds and/or returns.

A real-time preview will be visible as you go through the print setup process.

In addition, a time stamped preview of how your image will be printed will show up in your shopping cart before you submit your order.

If this is not enough, please read our post about 3 ways to proof your work.

We do offer COAs as an option at checkout. You will see an option to order a COA once you add a print to your shopping cart

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.

You can also see our turnaround time page for time frame details.

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History.

When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way. There will also be a link to view your order status and get the tracking number for your order.

Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on.

These print sleeves are intended solely to add protection during transport. If you wish to obtain additional print sleeves for your inventory, you can order print sleeves here.

They are ideal for protecting your work from fingerprints, smudging, dust, and scratches as a result of casual handling or storage while also increasing the perceived value of the print.

Depending on the product type, production can vary based on the product you are ordering, the time of year, as well as current inventory levels.

Please note that production times and shipping times are two different time spans. So, if two-day shipping is selected, this does not mean you will receive your print in two days. View our turnaround page and shipping page for details.

Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.

There is no minimum order required.

Test prints, or proofs, are not standard unless you are placing an offline order in which we are producing a large run (1000 copies or more), but if color matching is a concern, we highly recommend working on a color managed system or investigating in a calibration print prior to ordering.

Most prints are ready to ship within 1-3 working days. If your order exceeds 100 prints, production time may be as many as 4 working days, but feel free to contact us if you have concerns about the time frame.

We are unable to always properly assess if an image is suitable for printing due to varying standards and degrees of expectations a customer might have.

The production team does their best to check prints for obvious defects within the print itself (paper, ink smudges, scratches, etc). If there is a defect in the image or the image quality of the file itself is poor we will usually assume the artist or photographer is already aware of this, therefore we will print images without question.

Please note that some items such as Kodak prints or cards are produced by automated machinery that produce dozens of prints a minute so while we may not be able to catch obvious defects or questionable prints these are still guaranteed with our quality assurance guarantee.

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped. Be sure you pay attention to the real-time preview when you setup your print. If any part of it looks cropped, then you may need to choose a different size print or adjust your image file to fit accordingly.

Your print cost is dependent upon a few factors: size, media type, number of copies and style where applicable. Pricing is updated as you go through the ordering process. You can also visit the product links in the main menu for specific pricing of both set sizes. For some products you can calculate custom size pricing.

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.

International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.

If you have not completed checkout, you certianly can. When viewing items in your shopping cart, look for the options to the right of your small print/product preview to Modify, Remove, or Copy individual items. Once an order is submitted however, we are unable to make changes to images, or other products. If a mistake is made, please contact us immediately so that we can cancel the order for you, and you can, in-turn, reorder correctly.

Add as many prints to your order as you would like. You can increase quantities within your shopping cart once a print has been added.

Please allow for a processing time of 1-3 business days before picking up your order. You will receive a notification via email when your order is ready for pickup.

Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.

To make things easy visit the Convert Pixels to Inches post.

Problems Uploading Files?

Typically any problems using the upload tool are associated to the web browser being used. In most cases if you do not see any sort of upload tool, it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

If you do see an uploading interface but nothing happens when clicking the “add files” or “upload” button, this is also usually fixed by updating your web browser. Here are things to try first:

• Close then reopen your web browser
• Try rebooting/restarting your computer
• Install or try a different web browser than what you are using

Updating Your Web Browser

The first step is to make sure you are using the latest version of the browser you use. These are going to be Chrome, FireFox, Safari or Internet Explorer. Doing a google search will get you to the websites where these browsers are offered. They will always have the latest version available for free download and installation.

If that does not work, try installing and using one of the others mentioned above. FinerWorks recommends the following in order: Chrome, FireFox and Internet Explorer. If you are on a MAC Safari might be a good choice to try as well.

File Does Not Progress

Another problem which can occur is the file fails to start or complete the upload process as indicated by a progress bar. This is probably not a problem with your web browser itself but is more associated with a disruption in the Internet connection.

If none of this seems to work, please feel free to contact us and let us know. Please provide the type of web browser you are using as well as specific details of the problem.

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available.

Visit the products page you are interested in ordering for pricing and specific size availability.

Soft proofing relies on having a consistent white level on the surface of the media the image is being printed to. Since the wood is not white and the hue of the wood can vary slightly dependent upon the age of the veneer, there is no way to profile a wood print.

You can see what shipping options and costs are available to you when you have items in your shopping cart.

Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contain multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.

More information on shipping rates can be found here.

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours.

Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory. When you need to have an order dropshipped to your customer, go there and add the print you need to your cart.

If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs.

You can access your business profile in your account business profile or the Order Fulfillment App.

You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.

Whenever we ship an order, we will send an email notice to the email address you provided in your billing information. This email will include a link where you can access a copy of this order, as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.

Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.

If you have a history of placing a substantial number of orders on a weekly basis at regular intervals, we would love to discuss with you the various discount programs we can offer based on the options you plan to order. We have Tier programs, plus we can also take into consideration other things such as product size, style, and volume of prints.

While we do offer a 30-day money-back or replacement guarantee in most instances, customers who use us to fulfill their orders are responsible for any third-party refunds or returns.  Please visit our returns page for more details.

No. VAT (Value Added Tax) is something not currently applicable in the United States, where FinerWorks is located. If you are not based in the U.S. and are subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT, we recommend consulting with a tax specialist.

We only charge sales tax if the recipient/shipping address is in the State of Texas. If you are outside the state of Texas but you have a customer in Texas, you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax-exempt for orders being shipped to Texas.

1. The account holder will need to enter their business information within their account so that we can later make it tax-exempt.
2. Provide a valid Texas Sales Tax ID (apply here) or any other valid U.S. state sales tax ID.
3. E-mail us a completed and signed copy of the Texas Sales and Use Tax Resale Certificate / Exemption Certification.   If your Tax ID number is outside of the state of Texas, enter it in the second tax ID field below the one for the Texas field.

Please note the following: We cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax-exempt forms from other states since they may not be recognized by the state of Texas.

Store credits are issued in situations such as price adjustments, or late returns (after 30 days). These credits do not expire so if you are unable to redeem your credit right away, it will be ready when you are. Unfortunately we do not offer refunds for credit vouchers, nor do we exchange them for any monetary value.

We require returns to be processed within 30 days of the delivery date to receive a full refund or credit with FinerWorks. Credits with FinerWorks are non-refundable and do not expire.

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available.

Visit the products page you are interested in ordering for pricing and specific size availability.

You can see what shipping options and costs are available to you when you have items in your shopping cart.

Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contain multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.

More information on shipping rates can be found here.

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours.

Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History.

When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way. There will also be a link to view your order status and get the tracking number for your order.

Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on.

These print sleeves are intended solely to add protection during transport. If you wish to obtain additional print sleeves for your inventory, you can order print sleeves here.

They are ideal for protecting your work from fingerprints, smudging, dust, and scratches as a result of casual handling or storage while also increasing the perceived value of the print.

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.

International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.

Depending on the product type, production can vary based on the product you are ordering, the time of year, as well as current inventory levels.

Please note that production times and shipping times are two different time spans. So, if two-day shipping is selected, this does not mean you will receive your print in two days. View our turnaround page and shipping page for details.

Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.

You can also see our turnaround time page for time frame details.

If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs.

You can access your business profile in your account business profile or the Order Fulfillment App.

Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.